Shipping information

Revocation information

Consumers have a right of withdrawal of fourteen days.


Right of withdrawal

You have the right to withdraw from this agreement within 14 days without giving any reason.
 The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, takes possession of the products.
 To exercise your right of withdrawal, you must inform us ( Zippo GmbH, Groendahlscher Weg 87, 46446 Emmerich, Germany, Telephone number: +49(0)2822 7134 100, Fax: +49(0)2822 600 650) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter by post, fax or email: shop.de@zippo.com). You can use the sample withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient to send your notice of exercising your right of withdrawal before the cancellation period has expired.


Consequences of withdrawal

If you withdraw from this contract, we will immediately refund all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from choosing a type of delivery other than the cheapest standard delivery we offer), and in any case within 14 days from the day on which we receive your notice of withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise; no fees will be charged for this refund in any case. We may refuse the refund until we have received the products back or until you have shown that you have returned the products, whichever occurs earlier.
You must return or give the goods back to us or to Yusen Logistics Deutschland GmbH Halle M Marseiller Str. 14-16, 47229 Duisburg immediately and in any case within 14 days after receipt of the day on which you inform us of the cancellation of this contract. This period is met if you ship the products before the 14-day period has expired. The costs for returning the products are at your own expense. You only have to pay for the depreciation of the products if this depreciation is the result of handling of the products that is not necessary to check the nature, characteristics and functionality of the products.


The right of withdrawal is not valid for the following agreements:

  • Agreements for the supply of products that are not prefabricated and for the production of which an individual selection or choice by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

Shipping

We only deliver within Belgium.

Courier companies: DHL, UPS and GLS.

Please note the following when tracking your shipment:

Tracking numbers starting with LF.. are shipped with DHL and tracking numbers starting with 1ZE... are shipped with UPS. A shipment with GLS is only made for return shipments of repairs from our Repair Clinic.

We do not deliver to pickup points.Please provide your full address when ordering.

The standard shipping for an order with a value of products under €75 is €7.95. For an order with a product value from €75, the shipping costs are free.

Delivery time: 1-5 business days

Please note that delays may occur in exceptional cases.
 We do not send partial deliveries, only complete orders.

The delivery time for personalized products is 6 to 8 business days. 

 Returns and refunds

If you want to make it easier for us to process your return, you can help us in the following ways:

  • add the delivery note to the return shipment
    • use this address for returns:

Yusen Logistics Co Zippo Retoure
Halle M
Marseiller Str. 14-16, 47229, Duisburg, Germany

• After receiving the products, we will inspect them and refund the purchase amount

In case of questions about your return, contact our customer service via email.

Complaint and refund

Have you received defective products or a product with a defect? Although high standards are placed on our products, damage can occur during transport. We will help you replace the item.
 In that case, contact our customer service within 14 days after receipt of the goods via the contact form. We will investigate the matter and then send you all the further information you need for the complaint.

 

Note: The goods are shipped from Germany, North Rhine-Westphalia. We therefore ask you to take note of the following, country-specific holidays, on which no goods will be shipped.

    Holiday 2026

    • 01.01
    • 03.04
    • 06.04
    • 01.05
    • 14.05
    • 25.05
    • 04.06
    • 03.10
    • 01.11
    • 25.12
    • 26.12