Return And Deer Antlers

Right of withdrawal information

Right of withdrawal information
Consumers have a right of withdrawal of fourteen days.

Right of withdrawal
You have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, takes possession of the products. To exercise your right of withdrawal, you must inform us (
Zippo GmbH, Groendahlscher Weg 87, 46446 Emmerich, Germany, Telephone number: +49(0)2822 7134 100, Fax: +49(0)2822 600 650) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter by post, fax or email). You can use the sample withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient to send your notice of exercising your right of withdrawal before the cancellation period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will immediately refund all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from choosing a type of delivery other than the cheapest standard delivery we offer), and in any case no later than 14 days from the day on which we receive your notice of withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise; no fees will be charged for this refund in any case. We may withhold the refund until we have received the products back or until you have shown that you have returned the products, whichever occurs earlier.

You must return or give the goods back to us or to Yusen Logistics Deutschland GmbH Halle M Marseiller Str. 14-16, 47229 Duisburg, Germany immediately and in any case no later than 14 days after the day on which you inform us of the cancellation of this contract. This period is met if you send the products before the 14-day period has expired. The costs of returning the products are at your own expense. You only have to pay for the depreciation of the products if this depreciation is the result of handling of the products that is not necessary to check the nature, characteristics and functionality of the products.

The right of withdrawal does not apply in the following cases:

• Agreements for the supply of products that are not prefabricated and for the production of which an individual selection or choice by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Returns and refunds

Please pay attention to the following when returning:

• the goods must be in their original packaging
• the goods must be unused
• include the delivery note with your return shipment
• Use this address for returns:

Yusen Logistics Co Zippo Returns
Halle M
Marseiller Str. 14-16, 47229, Duisburg, Germany

• Upon receipt of the goods, we will inspect them and refund the purchase price.

If you have questions about returns, you can contact our customer service by email.

Complaints and refunds

Have you received defective or faulty goods? Although our products meet high standards, damage may occur during shipping. We will help you to replace the item.
In that case, contact our customer service within 14 days after receipt of the goods via email through our contact form. We will investigate your case individually and then send you all further information about the claim.