FAQ About Orders

Do I need an email address?

To place an online order, you need a valid email address.

 

What happens in the event of a cancellation?

Your Zippo order is processed immediately; therefore, we cannot consider any changes or cancellations. If the order has already been processed and you still wish to return it, please follow the instructions in the Return and exchange section. In general, shipping and processing fees are non-refundable.

 

How long does it take for my order to be shipped?

Once your credit card has been verified, your order will be shipped within 1 to 2 business days. Orders containing custom-made products will be shipped within 10 to 15 business days. Delivery times may vary and are not guaranteed. You can check the current status of your order by logging into your account. 

Orders are shipped Monday through Friday only. We are closed on public holidays.

 

How do I receive my eGift card?

eGift cards are sent by email after payment.  If the order for your eGift card DOES NOT include the purchase of other products, your payment will be processed as usual and your eGift card will be sent to your email address.  If the order for your eGift card includes the purchase of other products, the payment will be processed and the eGift card will be sent to you by email as soon as the entire order has been shipped.  Please note that it may take up to 5 days for the entire order, including the eGift card, to be shipped if your order contains a custom product.  (If you would like to receive your eGift card as soon as possible, it is best to purchase the eGift card and other products separately).