Repairs hand warmers

Important information repairs

The Zippo European Repair Clinic handles all repairs sent in by owners of a Zippo product (lighters, candle lighters, hand warmers).

Unfortunately, we are currently behind with our repair service due to sick-leave, so a repair can take about 8-9 weeks instead of the 4 weeks Zippo is used to. We ask for your understanding and will do everything in our power to process the pending requests as quickly as possible. Once repaired, your product will automatically be sent back to you.

Before sending your Hand Warmer, please review the following:

Instructions & Warranty (select your language and product)
Before sending your Zippo Hand Warmer for repair, check the instructions and warranty information by clicking above.  If your Zippo Hand Warmer still does not function properly and is within the warranty period, please follow the repair steps below. 

*Please do not attempt to perform repairs yourself as it could damage the hand warmer beyond repair.

1. Prepare Hand Warmer To Ship

Due to postal and other shipping regulations, allow the fluid to evaporate for two days.

  • Allow fuel to evaporate for two days.

2. Packing Hand Warmer

  • Please attach a short note with your name, address, telephone number, e-mail address and description of the problem.
  • Pack the hand warmer in a padded envelope or small package.

3. Send Hand Warmer:

Send your package to the Zippo Repair Clinic with a tracking number and insurance

Zippo European Repair Clinic

Groendahlscher Weg 87

46446 Emmerich am Rhein

Deutschland

For Customers in all other countries:

Do not send your windproof lighter to the U.S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.